Terms of Service

Agreement to Terms

By accessing and using SEDI's Smart EDI Platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Description of Service

SEDI provides a cloud-based Electronic Data Interchange (EDI) platform that enables businesses to:

• Process and manage EDI documents
• Connect with trading partners
• Map and transform data formats
• Monitor transaction workflows
• Access analytics and reporting tools

User Accounts

Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must notify us immediately of any unauthorized access
• One person or entity may not maintain multiple accounts

Account Responsibilities

• Maintain the confidentiality of your sign-in credentials
• Accept responsibility for all activities under your account
• Comply with all applicable laws and regulations
• Use the Service only for legitimate business purposes

Acceptable Use

Permitted Uses

• Process legitimate business EDI transactions
• Integrate with authorized trading partners
• Use provided APIs within documented limits
• Access analytics for your own business data

Prohibited Uses

• Violate any applicable laws or regulations
• Transmit malicious code or harmful content
• Attempt to gain unauthorized access to systems
• Reverse engineer or copy our software
• Use the Service for competitive analysis
• Overload or disrupt our infrastructure

Data and Privacy

Your Data

• You retain ownership of all data you upload
• You grant us license to process data to provide the Service
• You are responsible for data accuracy and compliance
• You must have rights to all data you process

Data Security

• We implement industry-standard security measures
• Data is encrypted in transit and at rest
• Regular security audits and monitoring
• Compliance with SOC 2, GDPR, and other standards

Service Availability

Uptime Commitment

• We target 99.9% uptime for our core services
• Scheduled maintenance will be announced in advance
• Emergency maintenance may occur without notice
• Service credits may apply for extended outages

Support

• Technical support during business hours
• 24/7 support for critical issues (Enterprise plans)
• Documentation and self-service resources
• Community forums and knowledge base

Billing and Payment

Subscription Plans

• Monthly or annual billing cycles available
• Usage-based pricing for transaction volumes
• Enterprise plans with custom pricing
• Free trial periods for new customers

Payment Terms

• Payment due within 30 days of invoice
• Late fees may apply to overdue accounts
• Service may be suspended for non-payment
• Refunds subject to our refund policy

Intellectual Property

Our Rights

• SEDI platform and software are our proprietary property
• All trademarks and service marks belong to us
• You may not copy, modify, or distribute our software
• API access is licensed, not sold

Your Rights

• You retain all rights to your business data
• You may export your data at any time
• Custom configurations and mappings remain yours
• Integration code you develop is your property

Limitation of Liability

To the maximum extent permitted by law, SEDI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.

Our total liability for any claims arising from these Terms or the Service shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

Termination

Termination by You

• Cancel your subscription at any time
• 30-day notice required for annual plans
• Data export available for 90 days after termination
• No refunds for partial billing periods

Termination by Us

• Immediate termination for Terms violations
• 30-day notice for non-payment issues
• Right to suspend Service during investigations
• Data retention subject to legal requirements

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Delaware.

Contact Information

Questions about these Terms of Service? Contact us:

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or platform notifications. Continued use of the Service after changes constitutes acceptance of the new Terms.