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SEDI

Get the Support You Need

We're here to help you succeed with SEDI. Find answers, get guidance, and connect with our support team.

How Can We Help?

Choose the support option that works best for you

Documentation
Comprehensive guides, tutorials, and API documentation to help you get started and master SEDI.
Browse Docs
Live Chat
Get instant help from our support team. Available 24/7 for urgent issues and during business hours for general support.
Video Tutorials
Step-by-step video guides covering everything from basic setup to advanced features and integrations.
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Community Forum
Connect with other SEDI users, share experiences, and get help from the community.
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Knowledge Base
Search our extensive knowledge base for answers to frequently asked questions and common issues.
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Premium Support
Priority support with dedicated account management and faster response times for enterprise customers.
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Quick Help

Common questions and helpful resources

Getting Started

→ How do I set up my first EDI connection?→ How do I add a trading partner?→ How do I process my first EDI document?→ How do I configure my account settings?

Troubleshooting

→ Connection and authentication issues→ Document processing errors→ Mapping and transformation problems→ Performance and speed issues

Still Need Help?

Our support team is here to help you succeed

General Support

For general questions and assistance

support@sedi.com

Response within 24 hours

Technical Support

For technical issues and integration help

technical@sedi.com

Response within 4 hours

Contact Support Team